
UBITECH proudly marks one month since the successful launch of the Avatar-Based Virtual Support Agent for the e-Albania portal and mobile application (https://e-albania.al/). The project, commissioned by the National Agency for Information Society (AKSHI) of Albania, aims to revolutionize the accessibility and delivery of government e-services through a cutting-edge digital assistant. Since its deployment on January 19, 2025, the virtual assistant has facilitated over 135,000 interactions with citizens, averaging more than 4,000 conversations daily. Notably, nearly 26% of users engage with the avatar interface, highlighting a strong preference for interactive, human-like digital assistance.
Continue reading UBITECH Celebrates One Month of Successful Operation of the Avatar-Based Virtual Support Agent for e-Albania Portal










